در این مطلب از سری آموزش های مکالمه زبان انگلیسی، در ادامه بخش های پیشین، قسمت های دیگری از آموزش مکالمه زبان انگلیسی را برای شما عزیزان تهیه و تنظیم کرده ایم.
صحبت در مورد تماس تلفنی در اداره
پاسخ دادن به تلفن شاید راحت ترین کار است
“Hello, this is Mike.”
“Microsoft, this is Steve.”
تماس تلفنی گرفتن با یک شخص یک مقدار پیچیده تر است. باید اسمتان، محلی که از آن جا تماس می گیرید ، کاری که به خاطر آن تماس می گیرید ، و سوالتان را بگویید
“Hi Mary, this is Michael Johnson from ABC Consulting. I am reviewing the financial data for the payroll project. I will need the 2002 fiscal report to complete this task. Do you know where I can get a copy?”
“Hi Bob. This is Steven from ABC Company. I’m calling in regards to the data entry program you created. I’m having trouble locating where the connection is made to the server. Can you help me with this?”
به طور مشابه، این تماس تلفنی با معرفی شخص آغاز می شود ، یک جمله بی تاخیر در مورد اینکه تماس مربوط به چه کاری می شود و برای چه تماس گرفتید و یک توضیح کوتاه در مورد نیازی که شخص دارد
“Hi Bob. I’m George. I’m the technical writer for this project. I had a question regarding the installation process. If you have a minute, can you show me the installation process? I’m having problems on the confirmation section.”
اگر در همچین شرایطی قرار دارید ، ازهمین روند و ترتیب استفاده نمایید و آن را بر روی کاغذ بنویسید ، بنابراین به آهستگی چیزی که نیاز دارید را می توانید بگویید. بعد از اینکه با آن آشنا شدید دیگر نیازی ندارید که دیگر آن را یاد داشت نمایید و قادر می شوید که به طور روان و سلیس مکالمه تان را بیان نمایید
“Hi Debra, I’m analyzing the log files and noticed entry 14 was negative 42. Can you confirm if this is accurate?”
“I see that our April 2003 revenue was 1.2 million dollars. Can you double check that this figure is accurate?”
I am going to meet with the CFO in an hour. Can you look through this report and double check my
” finding
اگر سوال فرد تماس گیرنده را نمی دانستید به او می گویید که بعدا تماس بگیرد یا به کسی دیگری تلفن را وصل می کنید
“I don’t have the answer right off hand. I’ll need to find that information for you. Will it be ok if I call you back in about 30 minutes?”
“I believe I can find that information for you. It might take 10 minutes or so. Can I call you back with the information?”
“I’m not sure about the answer. I’ll find the information and call you right back. Will that be ok?”
“I’m not sure about this one. Let me ask my manager. Can you please hold?” minutes or so.”
غیبت در سر کار به علت بیماری
“Martha? This is Jack. I have a fever and I will not be able to come in today.”
“Hi Mary, I have to use a sick day today. I’m feeling terrible right now.”
“Hi Steve, this is Mark. I wanted to let you know that I am too sick to come in today.”
“Hi Andrew, this is Josh. I’m pretty sick so I will not be able to make it in today. I was feeling sick last night and thought I would be better after some sleep, but it just got worse.”
“Hi Sam, this is Jessica. I have some urgent personal matters I have to deal with. I won’t be able to make it in.”
“Mark? This is John. My dad went into the emergency room this morning. I’m not sure what the problem is, but I don’t think I can make it in today. I’ll send you an update later.”
“My son all of the sudden got really sick. I have to take him to the hospital now. I doubt I can make it in today. Will that be ok?”
“Jake? Will it be ok if I take the day off? My grandmother just passed away and I don’t think I will be able to work today.”
مکالمه در مورد دفتر کار و اتاق بندی و پارتیشن در اداره
۱
A: “How are things at work?”
B: “It’s not too bad. But I hate our office setting.”
A: “Are you in a cubicle?”
B: “No. I would be happy with a cubicle. We have 10 desks all in a large room. The supervisor is at one end with a view of everyone.”
A: “That sucks. You have no privacy.”
B: “I know. I can’t even take a small break because everyone is watching. But that’s not the worst part. I can hear everyone talking all day long and it’s so distracting.”
A: “I feel sorry for you.”
B: “I can’t even complain about something to the supervisor because everyone can hear.”
A: “Why do they have the office set up like that?”
B: “I’m not sure. Maybe they want to save money, or maybe they think it’s more effective.”
A: “Is anybody in an office?”
B: “Only the people above the supervisor.”
A: “Maybe if they got out of their office and worked in the open space they would realize how terrible it is.”
B: “I guess I’ll just have to tolerate it for now.”
۲
A: “Do you have cubicles in your company?”
B: “No. Everyone has their own office.”
A: “You’re so lucky. I’m in a cubicle.”
B: “I’m so glad we have our own office. There is so much privacy and we can take breaks whenever we want.”
A: “How does management know if you are working or not?”
B: “Our company doesn’t really keep track of little details. Our performance is based on our assignments and projects. Management doesn’t care when it’s done, they just want the person to do a good job and turn it in on time.”
A: “I like that method. In our company, our manager wants to know every detail almost every hour. If we are a little behind, the manager gets mad and starts worrying.”
B: “I would hate that environment.”
A: “I agree. It’s not a good work environment. Do you ever play video games in your office?”
B: “Not when it is busy, but when we are experiencing a down time, I close the door and start a game of Star Craft. If someone comes in, I quickly switch the view on the monitor.”
A: “You’re so lucky.”
B: “I don’t take it for granted, but I wouldn’t mind a window office soon.”
A: “Shut up you freak.”
منبع: سلام زبان
